Last updated: September 13, 2026
Help with the Livingstone Browse & Translate app for iPhone and iPad. If your question isn't answered below, email us and we'll get back to you.
Email questions.livingstone@outlook.com for bug reports, subscription issues, feature requests, or anything else. We typically reply within 1–2 business days.
Livingstone Unlocked is billed and managed entirely through your Apple Account — we never see or handle your payment details.
Cancelling stops future renewals; you keep access until the end of the period you already paid for. Refunds are handled by Apple according to their refund policy, not by Livingstone.
Livingstone checks your subscription automatically when you open the app. Close the app completely and reopen it — this refreshes your status. If it's still not recognized after a few minutes, email us with the email address associated with your Apple Account and we'll help sort it out.
Yes. Livingstone can search using Google or Bing — switch between them from within the app.
Yes. The search language and your reading language are set separately, so you can search in Japanese and read the translated previews in Spanish, for example.
We're actively improving accessibility support. If something isn't working the way you'd expect, please email us — reports like this directly shape what we prioritize next.
For details on what the app does and does not collect, see our iOS Privacy Policy.